Knowing if your training program is having a positive effect on relevant KPIs, and is helping move your company toward its business goals, is a good thing.
Trainers do this by performing what’s known as a level 4 evaluation (in the traditional four-level Kirkpatrick training evaluation model). There are other training evaluation models as well, and it’s worth exploring them too, but we’ll stick to Kirkpatrick and level 4 in this article.
By focusing on level 4, we’ll be paying attention to the real reason you’re creating training in the first place: to create desired behaviors, to improve performance, and ultimately to contribute to progress toward business goals like higher profits, lower costs, fewer accidents, etc.
Here we go.