Training Workers to Use Software Systems with Screen Recording Software Programs

training-workers-to-use-software-systems-w-screen-recording-software-programsComputer software systems are all around us, and we use them a lot.

We use them a lot in our personal lives. For example, Facebook lets us catch up with friends and family. Google lets us find information we need. We watch movies online and we listen to music online. We even go online to do our banking, pay our bills, or shop.

The same is true at work. You’re reading this on a web browser now, obviously. And I wrote it using a blogging platform called WordPress. And if you’re anything like me, today you’ll be using a lot more software, too: Microsoft Office, Excel, and Word, plus maybe PowerPoint depending on how the day goes. I’ll probably be using some image editing software and custom software for logging my time at work, too. Maybe you’ll be doing stuff like that as well.

But it’s not just you and me. It’s all of the people that I work with, and probably all the people you work with, too. And because software is so common at work, it’s important to be able to teach new workers how to use software. Plus you’ve got to train existing employees how to use new software when it’s introduced at work.

And all that software training can burn up a lot of time–yours and theirs–if you do it inefficiently.

But fortunately, there’s a group of products that have the ability to record your computer screen and make little “how-to” videos for software training.  These tools can be very helpful, they can save you a lot of time and money on software training, and they can be used to teach employees software applications more quickly and effectively. So what’s not to like about that?

In this article, we’ll tell you more about these screen recording software applications. Please note that Convergence Training makes none of these products, has no business relationship with any of their makers, and doesn’t endorse any one product. We’re just saying that as a group, they’re a handy product type that can make your life easier at work.

(more…)

Read More

Writing True/False, Matching, Drag and Drop, and Short-Answer Questions for Workforce Training Tests

Recently we’ve written a series of articles about writing effective test questions for workforce training assessment.

We hope you’ve found the series interesting and helpful. And yep, you guessed it–we mentioned it because this article is another addition to the series.

In this article, we’ll give you a few general tips for writing specific types of questions. We already covered multiple-choice questions, an online workforce assessment workhorse, in a different article, so we won’t address that here. In this article, we’ll consider true/false questions, matching and/or drag and drop questions, and short-answer and/or fill-in-the-blank questions.

If you missed any of the earlier article in the series, we’ve already covered:

Keep your eye on the blog for a future post on creating assessments that evaluate how well employees perform specific job tasks and/or demonstrate job skills. That’s still on the agenda.

And let us know if we’ve missed something you’d like us to write about.
(more…)

Read More

Comic Books and eLearning: Lessons from Scott McCloud’s “Understanding Comics: The Invisible Art”

In an earlier blog post, we took a quick introductory look at some connections between comic books and eLearning.

And in that article, we promised to follow up with a second article that focuses on the classic book Understanding Comics: The Invisible Art by Scott McCloud. And we also promised that the second article would focus on some lessons from comic book design that we can apply to the design of eLearning other forms of learning.

This, my friend, is that second article.

Before we get going, let’s take a stop at the “credit where credit is due” department.  Scott McCloud’s book Understanding Comics: The Invisible Art is a classic and is GREAT. If you’ve read it, you can vouch for me. Or maybe you’ve just heard of it and know it’s very well regarded.

If you haven’t heard of the book or read it yet, I highly recommend it. If you read it, you’ll learn a lot on a wide variety of topics. And even better, it’s written in the form of a comic book, so you’ll have a lot of fun while you’re reading, too.

But even though I suggest you check the book out and promise you’ll like it, you won’t have to read the book to begin drawing some lessons from it. Because that’s the whole point of this article. And of the comments section at the bottom, too–please share all your own ideas.

(more…)

Read More

Comic Books and eLearning: Examples and Resources

comic books and elearning example graphic

Comic books, the movies that they spawned, and graphic novels are a massive part of the American cultural scene these days.

For example, adults now freely admit to reading comic books. It’s no longer a dirty secret people hide. Do you read them? I do, and have since I was a kid.

We’ve seen serious books written about comics and the history of comics, including The Ten-Cent Plague: The Great Comic Book Scare and How it Changed America and The Amazing Adventures of Kavalier and Clay. Heck, you can even take university classes on comic books–check out the courses offered by the Department of Comic Studies at University of Oregon as an example.

Graphic novels have come from nowhere to be very well respected. And deservedly so–a few of my favorites are Maus, Fun Home, and Persepolis. What are yours?

At the cinema, it’s sometimes difficult to see a movie that’s not based on a comic book character. That’s not necessarily a great thing (witness: the newly released Suicide Squad), but it does underline the fact that there’s a lot of interest in the characters and stories from comic books.

And all this popularity isn’t without good reason. Sure, some of it is because with today’s CGI, it’s easier to make a more convincing superhero movie. But that’s not the whole story. Comic books and graphic novels are great ways to tell a story, and in particular, they are great ways to communicate visually.

Given all that, we’re going to give some thought to connections between comic books and eLearning courses in this article. That’s partly because a big part of an eLearning course relies on visual communication, and because visual communication is an especially effective way to learn.

This is the first of two articles about comic books and eLearning. In this article, we’ll give a general introduction to the idea and some connections. And in the next article, we’ll take a “deep-dive” view at the classic book Understanding Comics: The Invisible Art by Scott McCloud, and we’ll see what lessons from that book we can apply to eLearning design and learning in general.

If you want to zip ahead to the links of resources related to eLearning and comic books, they’re closer to the end of this article. Of course, there’s nothing wrong with relaxing and reading the whole thing.

(more…)

Read More

Workforce Tests That Match Your Learning Objectives: The Issue of Fidelity

 

workforce-tests-match-learning-objectives-issues-of-fidelityA lot of you write test questions for online training (or even for paper-based training).

Maybe you’re doing it with an e-learning authoring tool, such as the ones from Articulate, Adobe, or Lectora. Or maybe you’re doing it with quizmaking tool built into your learning management system (LMS). Or maybe with pencil and paper. Probably not with chisel and cuneiform, though 🙂

However you’re doing it, you may sometimes find yourself wondering about the best practices for writing standard question types. (By the way, instructional designers often use the wonky phrase “assessment items” for this kind of thing–an assessment “item” is a question).

In this article, we’re going to give you tips about something related to test creation that learning experts call fidelity (no, not THAT fidelity–this is not a notably juice blog post despite the wedding ring image above). In training talk, fidelity is the extent to which your test or test question mirrors the real task your workers will have to perform on the job.

In describing fidelity and test questions, we’ll cover a few other best practices, too. Hope this helps you with your question writin’.

(more…)

Read More

Training that Sticks: Six Tips from “Made to Stick”

Want some easy tips to follow to make training that sticks? To create training workers will remember and apply on the job? To help you attain the business goals you’re trying to reach?

Although inspired by Malcolm Gladwell’s book The Tipping Point and written for a popular reading audience instead of exclusively for training professions, the book Made to Stick (more details about the book will come below, don’t worry) is a great source of information about current research into evidence-based “brain science” that makes things memorable and causes people to act on that training. And that, of course, means making training effective. It’s even a book you will notice a lot of training professionals referring to.

Interested in learning some of the tips from Made to Stick? If so, start by taking a little time to read the two selections below. As you read, ask yourself which you’re more likely to remember later–one or two days later, but even an hour or fifteen minutes later, too.

When you’re done we’ll cycle back and explain how this all relates to effective training.

“A friend of a friend of ours is a frequent business traveler. Let’s call him Dave. Dave was recently in Atlantic City for an important meeting with clients. Afterward, he had some time to kill before his flight, so he went to a local bar for a drink.

He’d just finished one drink when an attractive woman approached and asked if she could buy him another. He was surprised but flattered. Sure, he said. The woman walked to the bar and brought back two more drinks-one for her and one for him. He thanked her and took a sip. And that was the last thing he remembered.

Rather, that was the last thing he remembered until he woke up, disoriented, lying in a hotel bathtub, his body submerged in ice.

He looked around frantically, trying to figure out where he was and how he got there. Then he spotted the note:

DON’T MOVE. DIAL 911.

A cellphone rested on a small table beside the bathtub. He picked it up and called 911, his fingers numb and clumsy from the ice. The operator seemed oddly familiar with his situation. She said, “Sir, I want you to reach behind you, slowly and carefully. Is there a tube protruding from your lower back?”

Anxious, he felt around behind him. Sure enough, there was a tube.

The operator said, “Sir, don’t panic, but one of your kidneys has been harvested. There’s a ring of organ thieves operating in this city, and they got to you. Paramedics are on their way. Don’t move until they arrive.” [Source: see note 1]

Now, the second:

“Comprehensive community building naturally lends itself to a return-on-investment rationale that can be modeled, drawing on existing practice,” it begins, going on to argue that “[a] factor constraining the flow of resources to CCIs is that funders must often resort to targeting or categorical requirements in grant making to ensure accountability.” [Source: see note 2]

OK, now that you’ve read them both, which are you more likely to remember? Why?

And how can you apply this to the training you create? Read on to learn how.

(more…)

Read More

Writing Better Tests for Job Training: The Issues of Reliability and Validity

writing-test-questions-for-online-training-activitiesIt’s often, if not always, a good idea to provide some form of test or assessment after providing job training to employees.

In some cases, this may be a written test scored in a pass/fail manner, and in others, it may be a performance test that requires the workers to demonstrate a skill or the ability to perform a procedure in a satisfactory manner.

In either case, it’s important for that test to be a good one. By that we mean that it provides you withuseful, actionable information about whether or not the employee has truly benefited from the training and is ready and able to successfully apply the new information or perform the new skill on the job.

There are a number of characteristics that “good tests” like this share. Learning & development experts know the two that we’ll talk about in this article as validity and reliability.

(more…)

Read More

eLearning Courses for Online Safety Training

eLearning-courses-for-online-safety-trainingOnline safety training can come in many forms. For example, it may mean watching a one-time, “live” webinar or a recorded, on-demand version of that webinar. Or it may mean watching a video online.

But another thing it may mean is watching and completing one or more elearning courses.

eLearning courses are unique animals because they allow for a lot more interactivity, including but not limited to online practice quizzes and scored online tests, than you can get with an online video or a recorded webinar, for example.

Another aspect of an eLearning course is that they’re delivered through a learning management system, also known as an LMS. That combination of eLearning courses and an LMS gives a lot of power and flexibility.

We’ve already written about LMSs for safety training, so in this article, we’ll focus on eLearning for safety training.

(more…)

Read More

The 70/20/10 Model for Workforce L&D: How Your LMS Can Support On-Demand Learning & Performance Support

70-20-10-graphicHave you heard of the 70/20/10 model as it’s used in workforce learning & development?

Quite a few of you probably have–it’s a buzzword in L&D these days–but it’s possible that others haven’t.

In this post, we’ll briefly explain what the 70/20/10 model is, and we’ll give you some tips of how you can use your learning management system (LMS) to facilitate the model.

We’re also curious to hear your own experiences and thoughts (as always), so don’t forget to leave your comments below.
(more…)

Read More

How to Write Better Smile Sheets: What’s Wrong With Traditional Training Evaluation Forms and How to Make Them Better

smile-sheet-post-graphicIf you’re in training, you’re probably familiar with the sheets that trainers pass out to learners after a training session, asking the learners to evaluate the training session and the trainer.

These are known by a variety of names. Maybe you call them training-evaluation forms, or student-response forms, or trainee-reaction forms. But they’re also commonly–maybe most commonly–known as smile sheets.

Why smile sheets? Because it’s common for the learners attending training to give the training/trainer high scores that make everyone smile. But the common assumption is that the trainees do that politely, kindly, quickly, uncritically, and without giving any great thought. And so the term smile sheet is generally used somewhat dismissively, with the assumption that the information they contain doesn’t really provide a lot of value.

And yet, quite a few trainers continue to use smile sheets, and many of those trainers do nothing to improve them. Maybe they’ve never even thought of improving their smile sheets. It’s all become a bit of a habit to them, one they don’t think about because there’s so much else to think about, worry about, and to do.

I recently read a very good book called Performance-Focused Smile Sheets: A Radical Rethinking of a Dangerous Art Form by Dr. Will Thalheimer. The book explains some of the common problems with smile sheets, but also gives some very helpful tips to help make them better. We definitely suggest that you buy and read the book, and we’ve included a bunch of information to help you do that at the bottom of this article.

But for now, let’s look at some of the general points Thalheimer makes in his book and see what we can learn from them.
(more…)

Read More

Helping Workers Acquire Basic Job Skills and Perform Standard Procedures

pyramid-basic

In every job, there’s a set of basic skills and simple procedures that a worker filling that job has to learn to perform.

For an organization to perform at peak efficiency, it’s important that the workers in each job role know how to perform each of these skills and procedures.

But how does a company go about teaching those basic skills and procedures? And how does the company know if the workers can perform those procedures? That’s what we’re going to look at in this article.
(more…)

Read More

Training that Helps Employees Learn Basic Job Knowledge

pyramidAs a producer of learning management systems (LMSs) that are designed to let you to use a variety of different training delivery methods in a blended learning solution, we give a lot of thought to how employers can create the “best” blend.

Actually, we don’t think there’s any one simple answer to that question that you can apply every time. There are various ways to look at it, and each make sense in different circumstances.

However, one idea that we’re big fans of when creating a blended learning solution is to select the training delivery method (example–e-learning, written, video, field-based OJT, instructor-led classroom training, etc.) by considering the type of training material (the information) that you’re trying to convey, and/or the employee’s need for practice and feedback during training.

We’ve introduced that method of creating a blended learning solution in an earlier article. In this article, we’re going to take a deeper look at one aspect of the blend–training that’s designed to help employees acquire base-level, foundational knowledge that doesn’t require a lot of practice or feedback.

In an earlier article, we looked at using scenario-based training during training to help workers develop advanced job skills that may require a lot of practice of feedback.
(more…)

Read More

Page 1 of 9123456789