Convergence Webinar Series
Learn to implement lean & continuous improvement efforts at your workplace and sustain them so they develop meaningfully over time, helping your company deliver more value to customers while reducing waste.
Charles is a globally recognized thought leader and has spent more than two decades as a performance consultant, helping companies use process improvement and organizational psychology to improve human and operational performance. Often working in the context of lean manufacturing, Charles has helped guide sites to compete for the Shingo Prize, including winning a prestigious Silver Award. Charles' work experience includes consulting as well as working with the US Department of Commerce (MEP), and he holds a Master’s in Organizational Dynamics as well as a B.S. in Manufacturing Science (Management of Technology). He holds SME/AME/SHINGO certificate of knowledge (bronze level); SME Certified Engineering Manager (CMfgE); SME Certified Manufacturing Technologist (CMT); and ASQ Certified Manager of Quality/Organizational Excellence (CMQ/CE). Additionally, Charles is the President of the Human Performance, Root Cause & Trending Conference (HRPCT).
Jeff is a workplace learning & performance improvement specialist with more than 20 years experience working with companies to improve human performance through training and other interventions.