Smart Quality: Building Quality Awareness

SKU: ST-0189Duration: 60 Minutes

You expect quality from your vendors and your customers expect quality from you and your organization. In this online course we will familiarize you, regardless of your level in your organization, with the meaning of quality, how it is critical, and how to begin to put it into motion in all of your work.

Course Details


Training Time: 60 minutes

Compatibility: Desktop Only

Based on: Industry Standards and Best Practices

Languages: English

Learning Objectives

  • At the end of this course, you will be able to:
  • Recognize a common language of quality
  • Describe what to do to improve quality
  • Discuss the cost of (poor) quality
  • Understand the importance of aligning known customer needs with supplier capabilities
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