Smart Leadership: Encourage the Heart

SKU: ST-0180Duration: 90 Minutes

Most people rate "having a caring boss" even higher than they value money or fringe benefits. In fact, how long employees stay at a company and how productive they are there is determined by the relationship they have with their immediate supervisor. This segment in the Leadership Challenge Series covers the last - but in no way least important - practice of exemplary leadership, "Encourage the Heart." You'll learn the best ways to recognize the contributions of others and reward those that deserve the appreciation. You'll take a close look at the theory that high expectations lead to high performance, and why you should set the bar higher as a result. When these positive expectations yield results, leaders then celebrate the values and victories in their organizations. Exemplary leaders keep four essential points at the fore: focus on clear standards, expect the best, pay attention, and personalize recognition. Learn how to put these points into practice to stimulate and motivate each individual on your team! This is the sixth and last in a series of courses adopted from the highly respected book, The Leadership Challenge, written by James Kouzes and Barry Posner.

Course Details


Training Time: 90 minutes

Compatibility: Desktop Only

Based on: Industry Standards and Best Practices

Languages: English

Learning Objectives

  • At the conclusion of this course you will be able to:
  • List the essentials in recognizing contributions
  • Discuss the need to pay attention to your constituents and be on the lookout for achievements to recognize
  • Define the components of effectively celebrating values and victories
  • Describe many different corporate celebrations
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