Smart Customer Service 5: Handling Customer Complaints

SKU: ST-0174Duration: 60 Minutes

This interactive online course is designed to help you understand why customers may complain, uncovers the special skills needed for handling customer complaints, and teaches an easy to learn step-by-step method for handling these types of customer contacts. At the end of this course you will apply the skills to your work environment to successfully handle any customer in any situation.

Course Details


Training Time: 60 minutes

Compatibility: Desktop Only

Based on: Industry Standards and Best Practices

Languages: English

Learning Objectives

  • At the conclusion of this course, you will be able to:
  • Discuss the reasons customers complain
  • Describe the skills needed to handle complaints
  • Explain how to communicate effectively with customers who may be upset, angry, or frustrated
  • Describe the 5-step method for handling customer complaints to bring successful resolution
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