As a frontline employee you are the primary source of communication between your company and its customers. You can improve your ability to interact well by developing listening skills. When you hear and interpret a message correctly, you will be able to understand your customers' requests and that is the key to handling each and every customer successfully. This interactive online course is designed to help you improve your listening skills so that you will be able to interact well with all your customers, whether you handle them face-to-face or by telephone.
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The full course is 30 minutes long and available in a number of affordable formats.
Explore this page for pricing and delivery options.
Training Time: 30 minutes
Compatibility: Desktop Only
Based on: Industry Standards and Best Practices
Languages: English
Perfect for individual users. Get immediate online access. Must be used within 30 days, expires 48 hours after launch.
DVD alternative for in-person classroom training. Get one or more videos on a USB drive. Content expires after 1 year.
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