Key Questions
The following key questions are answered in this module:
What is the difference between focusing on process vs. the person?
Focusing on the person results in blame. This is usually ineffective because blaming an individual does not improve the process and rarely prevents someone else from committing the same error.
What is the Swiss Cheese Model of Human Error?
The model states that every organization has a series of defenses, or barriers, to prevent human errors. Incidents occur when a certain combination of barrier failures happen at the same time.
What is the difference between active and latent failures?
Active failures are the immediate result of unsafe acts committed by people. Latent failures are the factors that cause unsafe acts to result in an incident.
What organizational factors influence behaviors?
Organizational factors, such as worker scheduling, money allocation, organizational structure, procedures, and policies all affect human behaviors.
What is the ABC model of behavior?
The ABC model of behavior is a way to evaluate why people do the things they do. A is for antecedents, B is for behaviors, and C is for consequences. Antecedents like training are required when people don't know what to do, and sometimes consequences are needed to incentivize workers to perform the desired behaviors.