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When confronted with a problem, you will immediately think of multiple possible causes and solutions. Acting on your initial instincts, without collecting enough information, will lead to wasted time and effort as you try solutions which may not solve the problem. Instead of immediately jumping to solutions, approach the problem with a structured plan that involves the following steps. One, define the problem. Two, gather information. Three, list possible root causes. Four, identify the most likely cause. Five, test and conform the root cause. Six, generate solutions. Seven, decide on a solution. Be sure to document the result of each step to see the effects your actions have.