Problems arise in the workplace on a daily basis. Often times, they can be very difficult and time consuming to solve. Approaching the problem with a structured plan can help improve your efficiency, determine hidden causes, and increase the likelihood that your solution will actually fix the problem. This course illustrates key concepts using a step-by-step plan for a real world example, along with practical tools and strategies like the "5 Whys" technique, that you can use when troubleshooting problems in your workplace.
Learning Objectives
- Describe the importance of a problem-solving plan
- Identify and describe the components of a problem-solving plan
- Describe how to organize evidence to identify the root cause of a problem
- Describe tools for discovering possible causes of a problem and possible solutions