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Get immediate access to this interactive eLearning course online. Must be used within 30 days, expires 48 hours after launch.
Language: English
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The full course is 11 minutes long and available in a number of affordable formats.
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Training Time: 11 minutes
Compatibility: Desktop, Tablet, Phone
Based on: Industry Standards and Best Practices
Languages: English
Meeting the needs and expectations of the customer is important in any successful product design. Waste, products with inconsistent-quality, and even a poor company reputation can lead to not meeting customer expectations. This course focuses on ways to discover the needs and expectations of the customer, the different categories of product features, and the importance of following established production procedures.
Operator Basic Care
View Course
Equipment Maintenance and Reliability
5S Methodology
Understanding Facility Costs
Process Control Charts
The following key questions are answered in this module:
What are some ways to learn about customer needs and expectations? Product testing, market research, focus groups, polls and surveys, and direct customer feedback.
What is lean manufacturing? A manufacturing philosophy that focuses on creating value and eliminating waste.
What is a process control chart? A chart used to graphically track and analyze the results of a process. They provide a way to see if a process is within the required operating range, and they also make it easier to troubleshoot problems and make improvements.
How can a production facility achieve consistency? By standardizing processes and tracking and analyzing process results.
What is brand perception? The beliefs that customers have about a brand, including perceptions based on issues not directly related to product features.
Below is a transcript of the video sample provided for this module:
Perfect for individual users. Get immediate online access. Must be used within 30 days, expires 48 hours after launch.
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