Meeting Customer Expectations

SKU: C-456Duration: 18 Minutes

Pay-per-view (PPV) format perfect for individual users.

Get immediate access to this interactive eLearning course online. Must be used within 30 days, expires 48 hours after launch.

Language:  English

$19
 Add to Cart

Great for trainers or groups who need unlimited online access to multiple courses. Available in two ways:

Principles of Manufacturing Series (Details)
Includes 16 courses for $499/year.

Industrial Maintenance Library (Details)
Includes 136 courses for $1,199/year.

Ideal for corporate licensing and high volume users.

Get Convergence courses into your current LMS to track and report employee training. Or contact us to learn more about the advantages of licensing our courses with the Convergence LMS.

Get Pricing Info

Course Details

Specs

Training Time: 18 minutes

Compatibility: Desktop, Tablet, Phone

Based on: Industry Standards and Best Practices

Languages: English

Meeting the needs and expectations of the customer is important in any successful product design. Waste, products with inconsistent-quality, and even a poor company reputation can lead to not meeting customer expectations. This course focuses on ways to discover the needs and expectations of the customer, the different categories of product features, and the importance of following established production procedures.

Learning Objectives

At the end of this module, you will be able to:

  • Define customer expectations
  • Define required features
  • Define unimportant features
  • Define bonus features
  • Describe standardizing process settings
  • Describe how to follow established procedures
  • Describe brand perception

Key Questions

The following key questions are answered in this module:

What are some ways to learn about customer needs and expectations?
Product testing, market research, focus groups, polls and surveys, and direct customer feedback.

What is lean manufacturing?
A manufacturing philosophy that focuses on creating value and eliminating waste.

What is a process control chart?
A chart used to graphically track and analyze the results of a process. They provide a way to see if a process is within the required operating range, and they also make it easier to troubleshoot problems and make improvements.

How can a production facility achieve consistency?
By standardizing processes and tracking and analyzing process results.

What is brand perception?
The beliefs that customers have about a brand, including perceptions based on issues not directly related to product features.

Sample Video Transcript

Below is a transcript of the video sample provided for this module:

To ensure that a manufacturing process produces consistent products, the inputs of that process must be consistent. Inputs include the raw materials, settings, and procedures used to make the product. For pizza-making, examples of inputs include the ingredients used, such as the amount of dough, sauce, cheese, and pepperoni. If the amounts of individual inputs are not consistent, the final product may not be consistent. For example, the overall pizza weight may vary and the customer's expectations may not be met. By standardizing the process and creating an exact recipe for the pizza-making procedure, the pizzas are more likely to have a consistent weight, increasing the likelihood of meeting customer expectations.

Customer Q&A

I would like to have several employees take multiple courses. How can I set that up?

We're in the process of making bulk course and multiple user purchases easier. But for now, you can order multiple courses and contact us with details on who you'd like to assign courses to. We can set up each user's training plan and make sure everyone gets the eLearning assignments they need.

Can I get a free full-length preview of a course to see what this course covers?

While we do our best to offer details on course contents, we don't normally offer full-length previews. But please contact us with more details for a better understanding of what your organizaton needs and how we can help.

Do I get a certificate when I complete a course?

Yes. All of our courses allow you to print a completion certficate upon successfully passing the integrated test at the end of each eLearning course.

How do I log in to take a course that I have already paid for?

You'll receive an email with login details moments after you purchase your pay-per-view (PPV) course. Just click the login link and enter the user name and password provided.

Do you have courses in different languages?

Yes. While all of our courses are originally produced in English, we develop many courses in a growing number of languages, including Chinese, Dutch, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Tamil, and Thai. Available languages are normally displayed in the Course Details section on each course page.
Added to Cart! Click here to view your cart.
Training Software
eLearning Courses
Solutions
Convergence Training Newsletter

Stay up to date on our products and offerings and get safety, compliance, and training administration tips in our free monthly newsletter.

© Convergence Training | Privacy Policy