Incident Investigation

SKU: C-913Duration: 21 Minutes

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Course Details


Training Time: 21 minutes

Compatibility: Desktop, Tablet, Phone

Based on: Industry Standards and Best Practices

Languages: English, Portuguese, Chinese, French, German, Italian, Japanese, Spanish

As long as people work, there will be safety-related incidents and near misses. But those incidents can be used to make the workplace safer if they are investigated, analyzed, and corrected to prevent their recurrence. This course discusses reasons for incident investigations, the phases of an incident investigation, team leader responsibilities, and who comprises the investigation team. It then provides information on best practices for interviewing witnesses, determining the root cause of an incident, and corrective and follow-up actions.

Learning Objectives

  • State the reasons and importance of conducting incident investigations
  • State the three phases of an incident investigation
  • Define "root cause"
  • State the responsibilities of an incident investigation team leader
  • List methods for obtaining facts and avoiding blame when speaking to witnesses
  • State the primary objectives of an incident investigation team
  • Identify methods for determining the causes of an incident
  • List some long term corrective actions to prevent incidents from occurring in the future

Key Questions

The following key questions are answered in this module:

Why are incident investigations conducted?
There are many reasons why incident investigations are conducted, some of them include: Reducing employee's exposure to hazards; preventing future incidents from occurring; maintain employee morale and engagement; and reduces company and personal liability.

What are the three phases of an incident investigation?
The three phases in an incident investigation include the initial response, root cause analysis, and corrective action and follow-up.

What is a "root cause"?
A "root cause" is the most basic reason for the occurrence of a problem. When the root cause is eliminated, the problem will be resolved.

What are the primary objectives of the incident investigation team?
The primary objectives of the investigation team include 1. Gathering accurate and useful data to have a clear understanding of the timeline of events associated with the incident. 2. Analyzing the facts and identifying the contributing, direct, and root causes. 3. Writing the incident investigation report.

What is a useful method for determining the root cause of an incident?
One useful method for determining the root cause of an incident is to use the "5 Whys" technique. This involves asking "Why?" repeatedly until the underlying problem is found.

Sample Video Transcript

Below is a transcript of the video sample provided for this module:

Workplace safety is a major concern to workers and their companies because there are so many ways it can be breached, often with physical, emotional, and financial consequences. As long as people work, there will be safety related incidents and near-misses. But those incidents can be used to make the workplace safer if they are investigated, analyzed, and corrected to prevent their recurrence. Investigating near-miss situations is equally important because they provide the opportunity to avoid future injuries and/or property damage. Continually improving work practices, processes and performance not only benefits the business but also helps keep you and your coworkers safe.

Additional Resources

Use the additional resources and links below to learn more about this topic:

  • Occupation Safety and Health Administration (OSHA) –
  • OSHA Topics -
  • OSHA Guide for Employers -
  • OSHA eTools -
  • National Safety Council –
  • NSC Documents -
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