General Troubleshooting Strategies

SKU: C-847Duration: 21 Minutes

Pay-per-view (PPV) format perfect for individual users.

Get immediate access to this interactive eLearning course online. Must be used within 30 days, expires 48 hours after launch.

Language:  English

Great for in-person classroom training or as an alternative to DVD.

Includes printable documents and Convergence Video Player for Windows systems. Content expires after 1 year.

Language:  English

Great for trainers or groups who need unlimited online access to multiple courses. Available in two ways:

Principles of Manufacturing Series (Details)
Includes 15 courses for $499/year.

Industrial Maintenance Library (Details)
Includes 135 courses for $1,199/year.

Ideal for corporate licensing and high volume users.

Get Convergence courses into your current LMS to track and report employee training. Or contact us to learn more about the advantages of licensing our courses with the Convergence LMS.

 Need help deciding? Compare delivery formats.

Course Details

Specs

Training Time: 21 minutes

Compatibility: Desktop, Tablet, Phone

Based on: Industry Standards and Best Practices

Languages: English

Troubleshooting is the process of discovering and fixing a problem. Troubleshooting should be approached in a structured manner following three basic steps: 1. Statement of the problem. 2. Problem analysis. 3. Solution implementation. While the specifics of troubleshooting a given problem will change somewhat with the nature of the problem, this module will cover some basic techniques that are always applicable, as well as techniques to avoid. These are demonstrated with a simple example.

Learning Objectives

At the end of this module, you will be able to:

  • Differentiate between "troubleshooting" and "problem solving"
  • List the three steps used in troubleshooting
  • Describe a troubleshooting decision tree
  • List techniques for reducing the duration of the troubleshooting process
  • Describe the importance of troubleshooting verification

Key Questions

The following key questions are answered in this module:

What is the difference between troubleshooting and problem solving?
There is certainly some overlap between the terms, but troubleshooting is generally applied to the quick resolution of immediate problems. Problem solving tends to refer to the resolution of problems that have developed over a period of time and may require a more complex solution process.

What are the iterative steps used in the analysis portion of troubleshooting?
Troubleshooting analysis involves first hypothesizing a possible cause of an observed problem, and then determining the state of the cause. This is repeated for multiple possible causes until a solution is found.

What is a tool that can be very useful during the analysis portion of the troubleshooting process?
A decision tree is very helpful tool. A decision tree is a flowchart developed by a person with system-specific knowledge and experience that helps a troubleshooter by presenting meaningful questions and offering corrective actions based on the answers to those questions.

What are two different isolation techniques that will simplify the troubleshooting process?
Troubleshooting can be simplified and expedited by; 1) isolating where in a system a problem occurs (spatial isolation); and 2) by isolating when the problem occurs (time isolation).

Once the root cause of a problem is determined, what is the final step of the troubleshooting process?
Unfortunately, there are situations where a failure is the result of multiple root causes, and resolving one cause does not necessarily resolve an overall problem. To successfully complete a troubleshooting effort, the proper operation of a system must be verified.

Sample Video Transcript

Below is a transcript of the video sample provided for this module:

Before a problem can be resolved, it needs to be clearly stated. A clearly defined problem is easier to solve than an ambiguous one. For example, if someone reports the problem, "I can't print," a troubleshooter might spend time trying to understand what is wrong with the printer, when the actual issue is that the user was unable to figure out where the print command was located within a new piece of software. A more useful and complete problem statement would be, "When I try to print a spreadsheet from my computer, no paper comes out of the printer."

Additional Resources

Use the additional resources and links below to learn more about this topic:

Customer Q&A

I would like to have several employees take multiple courses. How can I set that up?

We're in the process of making bulk course and multiple user purchases easier. But for now, you can order multiple courses and contact us with details on who you'd like to assign courses to. We can set up each user's training plan and make sure everyone gets the eLearning assignments they need.

Can I get a free full-length preview of a course to see what this course covers?

While we do our best to offer details on course contents, we don't normally offer full-length previews. But please contact us with more details for a better understanding of what your organizaton needs and how we can help.

Do I get a certificate when I complete a course?

Yes. All of our courses allow you to print a completion certficate upon successfully passing the integrated test at the end of each eLearning course.

How do I log in to take a course that I have already paid for?

You'll receive an email with login details moments after you purchase your pay-per-view (PPV) course. Just click the login link and enter the user name and password provided.

Do you have courses in different languages?

Yes. While all of our courses are originally produced in English, we develop many courses in a growing number of languages, including Chinese, Dutch, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Tamil, and Thai. Available languages are normally displayed in the Course Details section on each course page.
Added to Cart! Click here to view your cart.