Forklifts - Reducing Product Damage

4 Reviews

SKU: C-334Duration: 24 Minutes Certificate Included

Pay-per-view (PPV) format perfect for individual users.

Get immediate access to this interactive eLearning course online. Must be used within 30 days, expires 48 hours after launch.

Great for in-person classroom training or as an alternative to DVD.

Includes printable documents and Convergence Video Player for Windows systems. Content expires after 1 year.

Ideal for corporate licensing and volume users who also need administrative tracking and reporting on training.

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Course Details


Training Time: 24 minutes

Compatibility: Desktop, Tablet, Phone

Based on: Industry Best Practices

Languages: English

This course covers the common ways forklift operators cause product damage in a warehouse environment, and recommended practices for avoiding this damage. It is meant to be used as an introductory or refresher course for forklift operators. It is based on research of the most common types of forklift product damage and on industry best practices.

At the end of this module, you will be able to:

  • List common causes of damaged product due to forklift handling (19 causes explained and how to avoid)
  • Describe behaviors to reduce product damage from forklifts

The following key questions are answered in this module:

How big a problem is product damage?
Product damage is often a bigger problem than people realize. The cost includes the cost of inventory due to the product damage but the discovered product damage is only a fraction of the problem. The more serious problem is the unrecorded or unnoticed product damage that the customer ends up seeing. The unnoticed product damage has a serious effect on your company's relationship with its customers and can lead to a negative perception of the company's brand.

What are some common causes of product damage?
Damaged products are usually the result of pre-existing product damage received from a manufacturer or third-party delivery, an operator's view was obstructed by the load or forklift, an unstable load, or an operator was unfocused or distracted.

How do I avoid receiving damaged products that are delivered by a third-party or manufacturer?
It is important to perform a detailed inspection of deliveries from a third-party before the carrier leaves because this is usually the last chance to hold the third-party responsible for damage.

What is involved in the regular conveyor inspection?
Before inspecting a conveyor follow your facility's lockout Tagout procedure to safely shut down the conveyor. Inspect the entire conveyor before start-up. Inspect and test alarms, emergency stops, and guards. Also inspect for unusual noises or vibrations, unexpected changes in speed, and improper belt tension.

Below is a transcript of the video sample provided for this module:

Stabbing can result from having the forks extended too far out of a load. This can happen at floor level when first approaching a stack, or higher up, when placing the products in the stack. As stated earlier, if you don't know where your forks are, get out of the cab and take a look. Stabbing can also result from the practice of pushing a pallet into place using the fork tips. Never use the forks to slide a product into place. Always lift the load to reposition it. Stabbing can also occur after raising the forks up for stacking or destacking. With some forklifts, if the operator does not throttle down all the way after using the vertical lift, and then puts the forklift into forward motion, the forklift can jerk forward and stab product.

Use the additional resources and links below to learn more about this topic:

  • Material Handling & Logistics –
  • MH&L Stop Load Damage -
  • Decision Sciences Institute -
  • Case study -

Customer Reviews


Good Info for the Next Step in PIT Safety

“This is a good, concise, (inexpensive) source for PIT Operators after they have the safety basics down. It is a good next step and still builds on overall safety. If PIT Operators are thinking at this level, they are considering safe operations too.”

Rusty Verified Customer


Excellent Post-Grad Forklift Training!

“This video is perfect as the cap on our Powered Industrial Truck Training Program. Not only do forklift operators have to be skilled at operating their vehicle; they have to be good members of the business team. This course provides training on how to avoid damage to product, property and people. Great training!”

Ken B. Verified Customer


Common Forklift Issues

“This is a great complement to the forklift safety course. Use of realistic animation to visually illustrate damage happening to product is quite useful. Most times all we see the after effects of unaware or careless operators. Best practices and "tips" in the video help the learner understand proper handling of common and uncommon units.”

Eric M. Verified Customer


Great Video

“We're very impressed with the Forklifts Reducing Product Damage course. It has proven to be extremely beneficial to our operations. Who would have known that a single video could help prevent damage to product and company equipment? Convergence did! We are very satisfied and impressed.”

Louie C. Verified Customer

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