Forklifts - Reducing Product Damage

5.0 4 Reviews SKU: C-334Duration: 24 Minutes

Pay-per-view (PPV) format perfect for individual users.

Get immediate access to this interactive eLearning course online. Must be used within 30 days, expires 48 hours after launch.

Language:  English

Great for in-person classroom training or as an alternative to DVD.

Includes printable documents and Convergence Video Player for Windows systems. Content expires after 1 year.

Language:  English

Great for trainers or groups who need unlimited online access to multiple courses. Available in two ways:

Equipment Safety Series (Details)
Includes 21 courses for $599/year.

Health & Safety (EHS) Library (Details)
Includes 199 courses for $1,199/year.

Ideal for corporate licensing and high volume users.

Get Convergence courses into your current LMS to track and report employee training. Or contact us to learn more about the advantages of licensing our courses with the Convergence LMS.

 Need help deciding? Compare delivery formats.

Course Details


Training Time: 24 minutes

Compatibility: Desktop, Tablet, Phone

Based on: Industry Best Practices

Languages: English

This course covers the common ways forklift operators cause product damage in a warehouse environment, and recommended practices for avoiding this damage. It is meant to be used as an introductory or refresher course for forklift operators. It is based on research of the most common types of forklift product damage and on industry best practices.

Learning Objectives

At the end of this module, you will be able to:

  • List common causes of damaged product due to forklift handling (19 causes explained and how to avoid)
  • Describe behaviors to reduce product damage from forklifts

Customer Reviews


Good Info for the Next Step in PIT Safety

“This is a good, concise, (inexpensive) source for PIT Operators after they have the safety basics down. It is a good next step and still builds on overall safety. If PIT Operators are thinking at this level, they are considering safe operations too.”

Rusty Verified Customer


Excellent Post-Grad Forklift Training!

“This video is perfect as the cap on our Powered Industrial Truck Training Program. Not only do forklift operators have to be skilled at operating their vehicle; they have to be good members of the business team. This course provides training on how to avoid damage to product, property and people. Great training!”

Ken B. Verified Customer


Common Forklift Issues

“This is a great complement to the forklift safety course. Use of realistic animation to visually illustrate damage happening to product is quite useful. Most times all we see the after effects of unaware or careless operators. Best practices and "tips" in the video help the learner understand proper handling of common and uncommon units.”

Eric M. Verified Customer


Great Video

“We're very impressed with the Forklifts Reducing Product Damage course. It has proven to be extremely beneficial to our operations. Who would have known that a single video could help prevent damage to product and company equipment? Convergence did! We are very satisfied and impressed.”

Louie C. Verified Customer

Key Questions

The following key questions are answered in this module:

How big a problem is product damage?
Product damage is often a bigger problem than people realize. The cost includes the cost of inventory due to the product damage but the discovered product damage is only a fraction of the problem. The more serious problem is the unrecorded or unnoticed product damage that the customer ends up seeing. The unnoticed product damage has a serious effect on your company's relationship with its customers and can lead to a negative perception of the company's brand.

What are some common causes of product damage?
Damaged products are usually the result of pre-existing product damage received from a manufacturer or third-party delivery, an operator's view was obstructed by the load or forklift, an unstable load, or an operator was unfocused or distracted.

How do I avoid receiving damaged products that are delivered by a third-party or manufacturer?
It is important to perform a detailed inspection of deliveries from a third-party before the carrier leaves because this is usually the last chance to hold the third-party responsible for damage.

What is involved in the regular conveyor inspection?
Before inspecting a conveyor follow your facility's lockout Tagout procedure to safely shut down the conveyor. Inspect the entire conveyor before start-up. Inspect and test alarms, emergency stops, and guards. Also inspect for unusual noises or vibrations, unexpected changes in speed, and improper belt tension.

Sample Video Transcript

Below is a transcript of the video sample provided for this module:

Stabbing can result from having the forks extended too far out of a load. This can happen at floor level when first approaching a stack, or higher up, when placing the products in the stack. As stated earlier, if you don't know where your forks are, get out of the cab and take a look. Stabbing can also result from the practice of pushing a pallet into place using the fork tips. Never use the forks to slide a product into place. Always lift the load to reposition it. Stabbing can also occur after raising the forks up for stacking or destacking. With some forklifts, if the operator does not throttle down all the way after using the vertical lift, and then puts the forklift into forward motion, the forklift can jerk forward and stab product.

Additional Resources

Use the additional resources and links below to learn more about this topic:

  • Material Handling & Logistics –
  • MH&L Stop Load Damage -
  • Decision Sciences Institute -
  • Case study -

Customer Q&A

I would like to have several employees take multiple courses. How can I set that up?

We're in the process of making bulk course and multiple user purchases easier. But for now, you can order multiple courses and contact us with details on who you'd like to assign courses to. We can set up each user's training plan and make sure everyone gets the eLearning assignments they need.

Can I get a free full-length preview of a course to see what this course covers?

While we do our best to offer details on course contents, we don't normally offer full-length previews. But please contact us with more details for a better understanding of what your organizaton needs and how we can help.

Do I get a certificate when I complete a course?

Yes. All of our courses allow you to print a completion certficate upon successfully passing the integrated test at the end of each eLearning course.

How do I log in to take a course that I have already paid for?

You'll receive an email with login details moments after you purchase your pay-per-view (PPV) course. Just click the login link and enter the user name and password provided.

Do you have courses in different languages?

Yes. While all of our courses are originally produced in English, we develop many courses in a growing number of languages, including Chinese, Dutch, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Tamil, and Thai. Available languages are normally displayed in the Course Details section on each course page.
Added to Cart! Click here to view your cart.