Communication Skills for Supervisors

SKU: C-975Duration: 29 Minutes

Pay-per-view (PPV) format perfect for individual users.

Get immediate access to this interactive eLearning course online. Must be used within 30 days, expires 48 hours after launch.

Language:  English

$19
 Add to Cart

Great for in-person classroom training or as an alternative to DVD.

Includes printable documents and Convergence Video Player for Windows systems. Content expires after 1 year.

Language:  English

$149
 Add to Cart

Great for trainers or groups who need unlimited online access to multiple courses. Available in two ways:

Supervisor and Leadership Skills Series (Details)
Includes 4 courses for $99/year.

HR Compliance & Soft Skills Library (Details)
Includes 16 courses for $399/year.

Ideal for corporate licensing and high volume users.

Get Convergence courses into your current LMS to track and report employee training. Or contact us to learn more about the advantages of licensing our courses with the Convergence LMS.

Get Pricing Info

 Need help deciding? Compare delivery formats.

Course Details

Specs

Training Time: 29 minutes

Compatibility: Desktop, Tablet, Phone

Based on: Industry Standards and Best Practices

Languages: English

Communication skills are frequently cited as the most important skills for supervisors. To be an effective supervisor, you must be able to communicate with all levels of the organization. Poor communication can have many negative consequences, such as poor performance due to lack of alignment on expectations, and conflicts between individuals. This module will cover some essential skills for communicating effectively, with a focus on communicating with your subordinates.

Learning Objectives

At the end of this module, you will be able to:

  • Describe the elements required for effective communication
  • List and describe the 7 Cs of effective communication
  • Describe different communication methods and how to choose the best one
  • Identify and describe common forms of nonverbal communication
  • Describe how to listen effectively
  • List general communication guidelines and skills for supervisors

Key Questions

The following key questions are answered in this module:

What is the most effective form of communication?
The most effective communication method depends on the situation. For example, an email is fine for something like a short project status update, but not for discipline.

What are the 7 Cs of communication?
The 7 Cs of communication describe the characteristics of effective communication. The 7 Cs are clear, concise, concrete, correct, coherent, complete, and courteous.

What does it mean for communication to be concrete?
The message should be supported with accurate facts and figures when appropriate. Be as specific as possible and avoid generalities.

How do I control non-verbal communication?
Non-verbal communication can be difficult to control because it is usually subconscious. However, you can control speech patterns, posture, and eye contact.

How should bad news be communicated?
Delivering bad news is hard. It is best to deliver the news in person. Be sincere and clearly explain the situation. It is also important to let the affected employee vent their concerns, and then work together to develop a plan that addresses those concerns.

Sample Video Transcript

Below is a transcript of the video sample provided for this module:

Communication is the transfer of information between a sender and a receiver. There are many different ways this can be accomplished, but the three main forms of communication are: • Verbal - speaking face-to-face or over the phone • Nonverbal - communication without words, for example, facial expressions, eye movement, body language, or hand gestures • Written - reports, emails, posters, or webpages For communication to be effective, the sender and receiver need to reach a common understanding. The sender must choose the appropriate communication method and deliver a message that's easy for the receiver to interpret. The receiver must listen and provide feedback to verify their understanding.

Customer Q&A

I would like to have several employees take multiple courses. How can I set that up?

We're in the process of making bulk course and multiple user purchases easier. But for now, you can order multiple courses and contact us with details on who you'd like to assign courses to. We can set up each user's training plan and make sure everyone gets the eLearning assignments they need.

Can I get a free full-length preview of a course to see what this course covers?

While we do our best to offer details on course contents, we don't normally offer full-length previews. But please contact us with more details for a better understanding of what your organizaton needs and how we can help.

Do I get a certificate when I complete a course?

Yes. All of our courses allow you to print a completion certficate upon successfully passing the integrated test at the end of each eLearning course.

How do I log in to take a course that I have already paid for?

You'll receive an email with login details moments after you purchase your pay-per-view (PPV) course. Just click the login link and enter the user name and password provided.

Do you have courses in different languages?

Yes. While all of our courses are originally produced in English, we develop many courses in a growing number of languages, including Chinese, Dutch, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Tamil, and Thai. Available languages are normally displayed in the Course Details section on each course page.
Added to Cart! Click here to view your cart.
Training Software
eLearning Courses
Solutions
Convergence Training Newsletter

Stay up to date on our products and offerings and get safety, compliance, and training administration tips in our free monthly newsletter.

© Convergence Training | Privacy Policy