Key Questions
The following key questions are answered in this module:
What is the most effective form of communication?
The most effective communication method depends on the situation. For example, an email is fine for something like a short project status update, but not for discipline.
What are the 7 Cs of communication?
The 7 Cs of communication describe the characteristics of effective communication. The 7 Cs are clear, concise, concrete, correct, coherent, complete, and courteous.
What does it mean for communication to be concrete?
The message should be supported with accurate facts and figures when appropriate. Be as specific as possible and avoid generalities.
How do I control non-verbal communication?
Non-verbal communication can be difficult to control because it is usually subconscious. However, you can control speech patterns, posture, and eye contact.
How should bad news be communicated?
Delivering bad news is hard. It is best to deliver the news in person. Be sincere and clearly explain the situation. It is also important to let the affected employee vent their concerns, and then work together to develop a plan that addresses those concerns.