Change Management - Skills and Change Models

SKU: C-974Duration: 34 Minutes

Pay-per-view (PPV) format perfect for individual users.

Get immediate access to this interactive eLearning course online. Must be used within 30 days, expires 48 hours after launch.

Language:  English

Great for trainers or groups who need unlimited online access to multiple courses. Available in two ways:

Supervisor and Leadership Skills Series (Details)
Includes 4 courses for $99/year.

HR Compliance & Soft Skills Library (Details)
Includes 17 courses for $399/year.

Ideal for corporate licensing and high volume users.

Get Convergence courses into your current LMS to track and report employee training. Or contact us to learn more about the advantages of licensing our courses with the Convergence LMS.

Course Details


Training Time: 34 minutes

Compatibility: Desktop, Tablet, Phone

Based on: Industry Standards and Best Practices

Languages: English

Change is a constant in today's world. Business organizations are continually looking to improve performance by upgrading equipment, changing the organizational structure or job roles, or implementing new processes or procedures. The success of any change depends greatly on employees embracing the change. This course discusses several skills and tools necessary for supervisors to lead successful changes.

Learning Objectives

At the end of this module, you will be able to:

  • Describe the purpose of change management
  • Identify examples of organization changes where change management is essential
  • Describe the role of a supervisor and the skills required for managing change
  • Describe what things can be done to help people change
  • Describe important stages or phases that occur during a change
  • Describe different ways to manage people based on their emotional state
  • Identify and describe how to use some common change management tools

Key Questions

The following key questions are answered in this module:

How do you get people to change?
There are many different ways to manage change. There is no single method that will work for all situations. In general, you need to help people see the benefits to change and the pros must outweigh the cons for people to be motivated to change. Communication is key.

How do people deal with change?
Everyone reacts differently to changes in their life. The five stages of grief can be applied to anyone experiencing significant changes.

What are the five stages of grief?
The five stages of grief are denial, anger, bargaining, depression, and acceptance.

How do you manage resistance to change?
People resist change because they feel safe with the current situation. Make them see the danger of not changing and give them the confidence and resources to change.

What tools can I use to help manage change?
There are many tools to help manage change. Some commonly used tools include: a project charter, stakeholder analysis, a communication plan, and a training needs assessment.

Sample Video Transcript

Below is a transcript of the video sample provided for this module:

Some of the most common organizational changes are: •Process changes, such as substituting a new raw material or changing product quality specifications •Technology changes, including new equipment or tools, automation or infrastructure changes •People changes, which can include everything from regular employee turnover to layoffs •Changes to the organizational structure, like adding or eliminating job roles or entire departments •Policy changes, for example, changing the personal protective equipment policy to require wearing gloves at all times •Cultural or strategic changes, such as improving everyone's attitude about safety All of these changes affect people, so change management is all about how to manage people during times of change.

Customer Q&A

I would like to have several employees take multiple courses. How can I set that up?

We're in the process of making bulk course and multiple user purchases easier. But for now, you can order multiple courses and contact us with details on who you'd like to assign courses to. We can set up each user's training plan and make sure everyone gets the eLearning assignments they need.

Can I get a free full-length preview of a course to see what this course covers?

While we do our best to offer details on course contents, we don't normally offer full-length previews. But please contact us with more details for a better understanding of what your organizaton needs and how we can help.

Do I get a certificate when I complete a course?

Yes. All of our courses allow you to print a completion certficate upon successfully passing the integrated test at the end of each eLearning course.

How do I log in to take a course that I have already paid for?

You'll receive an email with login details moments after you purchase your pay-per-view (PPV) course. Just click the login link and enter the user name and password provided.

Do you have courses in different languages?

Yes. While all of our courses are originally produced in English, we develop many courses in a growing number of languages, including Chinese, Dutch, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Tamil, and Thai. Available languages are normally displayed in the Course Details section on each course page.
Added to Cart! Click here to view your cart.