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Training Time: 13 minutes
Compatibility: Desktop, Tablet, Phone
Based on: Industry Standards and Best Practices
Languages: English
Change analysis, also known as Is/Is Not Analysis or KT (Kepner Tregoe) Analytical troubleshooting, is a problem solving method that involves comparing a process that has failed or is performing poorly to one that is operating correctly. This module describes how to conduct a change analysis.
At the end of this module, you will be able to:
The following key questions are answered in this module:
What is the purpose of change analysis? Change analysis is a problem solving method that involves comparing a process that has failed or is performing poorly to one that is operating correctly, including the same process during a different period of time.
How is a change analysis performed? A change analysis involves determining what, where, when, and the extent of the problem and then comparing this information to situations where the problem doesn't exist.
What are some of the questions to ask during a change analysis? Consider the following questions during a change analysis investigation: What specific object has the deviation, where is the deviation on the object, when was the problem first observed, or how many objects have a defect?
How are possible causes determined? Brainstorm possible causes based on knowledge and experience, and look for distinctions or changes that have occurred that help explain the is and is-not data.
How is root cause determined? Evaluate the possible causes and evaluate how well they explain both the is and is-not data.
Below is a transcript of the video sample provided for this module:
Events and Causal Factors Analysis
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Job Hazard Analysis
Root Cause Analysis
Root Causes of Human Behavior
Task Analysis
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