Change Analysis

SKU: C-988Duration: 8 Minutes

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Language:  English

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Course Details

Specs

Training Time: 8 minutes

Compatibility: Desktop, Tablet, Phone

Based on: Industry Standards and Best Practices

Languages: English

Change analysis, also known as Is/Is Not Analysis or KT (Kepner Tregoe) Analytical troubleshooting, is a problem solving method that involves comparing a process that has failed or is performing poorly to one that is operating correctly. This module describes how to conduct a change analysis.

Learning Objectives

  • Describe the purpose of change analysis
  • List the steps involved with a change analysis
  • Describe how to conduct a change analysis

Key Questions

The following key questions are answered in this module:

What is the purpose of change analysis?
Change analysis is a problem solving method that involves comparing a process that has failed or is performing poorly to one that is operating correctly, including the same process during a different period of time.

How is a change analysis performed?
A change analysis involves determining what, where, when, and the extent of the problem and then comparing this information to situations where the problem doesn't exist.

What are some of the questions to ask during a change analysis?
Consider the following questions during a change analysis investigation: What specific object has the deviation, where is the deviation on the object, when was the problem first observed, or how many objects have a defect?

How are possible causes determined?
Brainstorm possible causes based on knowledge and experience, and look for distinctions or changes that have occurred that help explain the is and is-not data.

How is root cause determined?
Evaluate the possible causes and evaluate how well they explain both the is and is-not data.

Sample Video Transcript

Below is a transcript of the video sample provided for this module:

A problem can be defined as any scenario in which the expected performance is not being achieved and the cause of this deviation is unknown but needs to be known. Change analysis, also known as Is/Is Not Analysis or KT (Kepner Tregoe) Analytical troubleshooting, is a problem solving method that involves comparing a process that has failed or is performing poorly to one that is operating correctly. This analysis involves comparing different time periods of the same process. The goal is to find what is different between the process that works and the one that doesn't work. Focusing on the differences makes it easier to identify the root cause.
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