Human Factors: Why Human Decisions Sometimes Lead to Incidents

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If you’ve been following us lately, you know we’re in the middle of a four-discussion series with Jennifer Serne, an Assistant Professor at Central Washington University’s Safety and Health Management Program, about issues related to decision-making, heuristics, cognitive bias, incidents, and safety at work.

If you’re missed the first two discussions, walk don’t run to check them out: Cognitive Biases and Incident Investigations and Guarding Against Cognitive Biases in Incident Investigations.

Are you back? OK, then go ahead and check out this recorded discussion. It’s the first of two discussion in which we “flip the coin” and look at heuristics, cognitive biases, and decision-making not by the safety professional but rather by the employees the safety professional works with.

In this discussion, we’ll start by talking about heuristics, biases, and decision-making. In the fourth and final conversation, we’ll discuss how safety professionals can help set employees up to make better (or safer, or more successful, or more optimal, or whatever word want you to use here) decisions at work.

As before, many thanks to Jennifer.

We hope you enjoyed this discussion of human factors at work, that you went  back and checked out the earlier discussions, and that you stay tuned for the fourth and final discussion in this series.

Before you go, feel free to download the guide below as well.

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Intro to “New Safety” Guide

What we’re calling “New Safety” here goes by a variety of names–HOP, HPI, Safety Differently, Safety-II, Resilience Engineering, and more. Download the guide to learn more about it from many of the world’s top experts.

Download Guide

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Jeffrey Dalto

Jeffrey Dalto

Jeffrey Dalto is an Instructional Designer and the Senior Learning & Development Specialist at Convergence Training. He's worked in training/learning & development for 25 years, in safety and safety training for more than 10, is an OSHA Authorized Outreach Trainer for General Industry OSHA 10 and 30, has completed a General Industry Safety and Health Specialist Certificate from the University of Washington/Pacific Northwest OSHA Education Center and an Instructional Design certification from the Association of Talent Development (ATD), and is a member of the committee creating the upcoming ANSI/ASSP Z490.2 national standard on online environmental, health, and safety training. Jeff frequently writes for magazines related to safety, safety training, and training and frequently speaks at conferences on the same issues, including the Washington Governor's Safety and Health Conference, the Oregon Governor's Occupational Safety and Health Conference, the Wisconsin Safety Conference, the MSHA Training Resources Applied to Mining (TRAM) Conference, and others.

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