Human Factors: Helping Employees Make Decisions that Don’t Lead to Incidents

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Welcome, video fans! This is the fourth and last in a four-recording series of discussions with Jennifer Serne, Assistant Professor at Central Washington University, on topics related to decision-making, heuristics, cognitive biases, incidents, and incident investigations.

To make the four-recording series easier to process mentally, we broke it up into two parts, with two discussions per part. Those parts are:

Part 1: Decision-Making, Heuristics, and & Cognitive Biases from the Safety Professionals Perspective During Incident Investigations (this part includes a discussion titled Incident Investigations & Cognitive Biases and a second discussion titled Guarding Against Bias in Incident Investigations).

Part 2: The same general topics–decision making, heuristics, cognitive biases–but from the perspective of employees on the job (this includes a discussion titled Why Human Decisions Sometimes Contribute to Incidents and the discussion immediately below).

We hope you enjoy this fourth and final discussion on these issues and invite you to check out the earlier ones if you missed those. We also invite you to join with us in waiting for future recorded discussions with Jennifer–we’ve got some planned.

Before you take off, please feel free to download the guide below. 

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Intro to “New Safety” Guide

What we’re calling “New Safety” here goes by a variety of names–HOP, HPI, Safety Differently, Safety-II, Resilience Engineering, and more. Download the guide to learn more about it from many of the world’s top experts.

Download Guide

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Jeffrey Dalto

Jeffrey Dalto

Jeffrey Dalto is an Instructional Designer and the Senior Learning & Development Specialist at Convergence Training. He's worked in training/learning & development for 25 years, in safety and safety training for more than 10, is an OSHA Authorized Outreach Trainer for General Industry OSHA 10 and 30, has completed a General Industry Safety and Health Specialist Certificate from the University of Washington/Pacific Northwest OSHA Education Center and an Instructional Design certification from the Association of Talent Development (ATD), and is a member of the committee creating the upcoming ANSI/ASSP Z490.2 national standard on online environmental, health, and safety training. Jeff frequently writes for magazines related to safety, safety training, and training and frequently speaks at conferences on the same issues, including the Washington Governor's Safety and Health Conference, the Oregon Governor's Occupational Safety and Health Conference, the Wisconsin Safety Conference, the MSHA Training Resources Applied to Mining (TRAM) Conference, and others.

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