Guarding Against Bias in Incident Investigations

Incident Investigation Bias Image

In a recent recorded discussion with Jennifer Serne of Central Washington University’s Safety and Health Management program, Jennifer told us how we use heuristics in our life and during incident investigations and how we also fail prey to applying cognitive biases in our incident investigations.

In this continuation of the discussion, Jennifer continues discussing cognitive biases in incident investigations and gives us some tips for trying to be wary of their influence and to try to minimize their influence.

In future conversations, we’ll talk with Jennifer about how employees use heuristics and how they also suffer from cognitive biases when they’re making decisions on the job. Stay tuned for that!

Many thanks to Jennifer Serne for sharing her insights and experience on these issues with us.

Let us know if you have any questions, stay tuned for more from Jennifer, and have a great day.

Feel free to download the free guide below, too. 


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Jeffrey Dalto

Jeffrey Dalto

Jeffrey Dalto is an Instructional Designer and the Senior Learning & Development Specialist at Convergence Training. He's worked in training/learning & development for 25 years, in safety and safety training for more than 10, is an OSHA Authorized Outreach Trainer for General Industry OSHA 10 and 30, has completed a General Industry Safety and Health Specialist Certificate from the University of Washington/Pacific Northwest OSHA Education Center and an Instructional Design certification from the Association of Talent Development (ATD), and is a member of the committee creating the upcoming ANSI/ASSP Z490.2 national standard on online environmental, health, and safety training. Jeff frequently writes for magazines related to safety, safety training, and training and frequently speaks at conferences on the same issues, including the Washington Governor's Safety and Health Conference, the Oregon Governor's Occupational Safety and Health Conference, the Wisconsin Safety Conference, the MSHA Training Resources Applied to Mining (TRAM) Conference, and others.

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