Free Infographic: Analzying & Solving Workplace Performance Problems (the Mager & Pipe Flow Chart)

Workplace Performance Probably Analysis Flowchart

One of the key tenants of human performance improvement, or HPI, is that there can be a variety of causes for workplace performance problems and therefore also a variety of potential solutions.

A corollary to this is that workforce training, while it CAN be a great idea, isn’t always the best or even an appropriate solution to a workplace problem.

Creating the RIGHT solution (or intervention) to a workplace performance problem, therefore, begins with correctly analyzing the cause of that problem (this is covered in a little more detail in our article on the ATD’s six-step HPI model).

There are many different methods or models you can use to analyze the cause of a workplace performance problem. At the bottom of this article, we’ve provided a free workplace performance problem analysis flow chart you can use for this. The flowchart is drawn from the famous book Analyzing Performance Problems; or, You Really Oughta Wanna by Robert F. Mager and Peter Pipe (if you’re not familiar with the flowchart, the book, or with Mager & Pipe, we encourage you to study up on all of them–start by reading our article here and then run, don’t walk, to buy and read the book).

Of course, there are other methods for analyzing workplace problems and improving performance, and we’ll being writing about some of them in the future as well (actually, this article on systems thinking for performance improvement and this article on the value of thinking slow, not fast at work are good places to start), but this is a pretty solid place to start.

Enjoy the free downloadable flowchart, let us know if you have any questions, and good luck improving the performance of workers at your workplace.

You can download the free infographic by clicking the black button at the bottom of this screen. In addition, you might find some of these other articles, recordings, and free downloadables of interest as well:

Download the infographic, enjoy it, and let us know if you have any questions!

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Analyzing & Solving Workplace Performance Problems Flowchart

Download this free infographic, based on the famous Mager/Pipe flowchart from their book Analyzing Performance Problems, to determine the cause of workplace performance problems and then select the appropriate solution/intervention.

Download Free Infographic

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Jeffrey Dalto

Jeffrey Dalto

Jeffrey Dalto is an Instructional Designer and the Senior Learning & Development Specialist at Convergence Training. He's worked in training/learning & development for 25 years, in safety and safety training for more than 10, is an OSHA Authorized Outreach Trainer for General Industry OSHA 10 and 30, has completed a General Industry Safety and Health Specialist Certificate from the University of Washington/Pacific Northwest OSHA Education Center and an Instructional Design certification from the Association of Talent Development (ATD), and is a member of the committee creating the upcoming ANSI/ASSP Z490.2 national standard on online environmental, health, and safety training. Jeff frequently writes for magazines related to safety, safety training, and training and frequently speaks at conferences on the same issues, including the Washington Governor's Safety and Health Conference, the Oregon Governor's Occupational Safety and Health Conference, the Wisconsin Safety Conference, the MSHA Training Resources Applied to Mining (TRAM) Conference, and others.

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