Creating Performance Support While Converting ILT to Online Training During COVID-19 (With Guy Wallace)

In this recorded video discussion, we talk with Guy Wallace about human performance technology (HPT), also known as human performance improvement (HPI), and in particular, about performance support, which is also called guidance and workflow learning, and which can include things like checklists, videos delivered online, helpful tips embedded into software programs, and more.

In particular, Guy talks about the importance of considering creating performance support during the COVID-19 pandemic, when a lot of people in L&D are trying to quickly convert instructor-led training materials to online training.

We appreciate Guy’s insights and contributions, both to this discussion and to the field in general. And we hope you’re all safe and healthy.

(Typically, a coworker makes a split-screen image of myself and of the subject matter expert to function as the thumbnail image for these videos, but there’s a pandemic going on, we’re short-staffed, and so I apologize to Guy that I just went with the default image YouTube applied to the video below). 

Jeffrey Dalto

Jeffrey Dalto

Jeffrey Dalto is an Instructional Designer and the Senior Learning & Development Specialist at Convergence Training. He's worked in training/learning & development for 25 years, in safety and safety training for more than 10, is an OSHA Authorized Outreach Trainer for General Industry OSHA 10 and 30, has completed a General Industry Safety and Health Specialist Certificate from the University of Washington/Pacific Northwest OSHA Education Center and an Instructional Design certification from the Association of Talent Development (ATD), and is a member of the committee creating the upcoming ANSI/ASSP Z490.2 national standard on online environmental, health, and safety training. Jeff frequently writes for magazines related to safety, safety training, and training and frequently speaks at conferences on the same issues, including the Washington Governor's Safety and Health Conference, the Oregon Governor's Occupational Safety and Health Conference, the Wisconsin Safety Conference, the MSHA Training Resources Applied to Mining (TRAM) Conference, and others.

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