Free Recorded Webinar: Online Facilities Maintenance Training Program Case Study with Customer CBRE

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We recently co-presented a webinar with our facilities maintenance customer CBRE about a partnership in which we worked together to create online facilities maintenance training courses and help them put together a robust maintenance tech training program.

Here’s the recording of that webinar. Feel free to check it out and ask us any questions you may have.

Also, before you leave this page, scroll down to the bottom and download our free Guide to Online Facilities Maintenance Training.

Thanks to our partners at CBRE–we’re looking forward to entering phase 2 of this project with you soon.

Watch our recorded Facilities Maintenance Online Training Program Case Study webinar online at our Webinars page. 

Here’s the free guide, too–don’t forget to download it today.

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Free Guide to Facilities Maintenance Online Training

Download this free guide to learn everything you need to know about putting together a best-in-class facilities maintenance training program, including online training.

Download Free Guide

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The Voice of the Customer in Lean Manufacturing

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A critical element of lean manufacturing is listening to, understanding, acting on, and aligning your actions with the voice of the customer.

This makes a lot of sense, if you think about it. Remind yourself what lean manufacturing is all about–it’s about removing waste so you can create the most value as measured by what the customer is willing to pay for, right?

But you can’t create the most value for your customer if you’re not aware of the true voice of the customer, right?

Read on to learn more.


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Preventive Maintenance to Improve Safety, Quality & Efficiency

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Maintenance programs in general, and preventive maintenance programs in particular, have obvious benefits in terms of keeping equipment running properly and preventing downtime. This brings an equally obvious benefit to operational efficiency and it decreases costs and waste as well.

But these aren’t the only benefits that come with a well-designed preventive maintenance program. If you’re practicing preventive maintenance at your facility instead of simply relying on reactive maintenance, you’ll see safety and quality improvements as well.

We’ll explain the benefits to efficiency, safety, and quality you’ll gain from practicing preventive maintenance further in this brief article.

Let us know if you need any help with the maintenance training at your facility as you try to improve your maintenance program and perhaps begin practice preventive maintenance yourself.


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Free Guide to Facilities Maintenance Online Training

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If you’re involved in facilities maintenance, you know that training your maintenance staff isn’t that easy. And that’s before you even begin to think of the principles of sound instructional design and the technologies involved if you want to add an online training component.

In this guide, we tell you everything you need to know to get your facilities maintenance training program creating effective, measurable learning outcomes, helping to onboard new hires, speed up the transition of employees to competence and expert level, fill skill gaps, and more.

The guide below covers:

  • What is online training?
  • Beginning your selection process
  • Selection criteria
  • Benefits of training programs
  • Benefits of online training
  • A case study based on one of our real customers
  • How to design and develop training
  • Online training as part of your overall training program
  • Blended learning

Enjoy the guide and let us know if we can help you with your facilities maintenance training program, and check out the quick highlight video of our 3D-animated online facilities maintenance training courses below.


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Free Guide to Selecting Online Maintenance Training

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Training the employees in a top-notch maintenance department is a daunting effort.

In this guide, we tell you what you need to know about maintenance training programs in general as well as using online training courses and tools for part of your training.

The guide covers the following aspects of designing, developing, and implementing your maintenance training program:

  • Benefits of maintenance training programs
  • Benefits of of online training
  • How online training “fits” into your overall training program
  • What is online training?
  • Beginning your online training search
  • Online training selection criteria

Enjoy the free guide to maintenance tech training programs and let us know if we can help you out!


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What Is Human Performance Improvement (HPI) and How to Implement It

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In this interview, we talked with Human Performance Improvement Specialist Joe Estey to learn what Human Performance Improvement, or HPI, is.

We’ve interviewed Joe before and we’ve included links to other discussions we’ve had with Joe below. In addition, because Human Performance Improvement, to paraphrase Joe from this interview, “has more similarities than differences” to fields known as Safety Differently, Safety II, Human and Organizational Performance (HOP), New Safety, and Resilience Engineering, we’ve included some links related to those below as well.

Enjoy the interview and thanks to Joe for sharing his time, knowledge, experience, and insights.

Since you’re interested in HPI, you might find our article on Robert Mager’s Performance Analysis Method and his Performance Analysis Flow-Chart and our The ATD Human Performance Improvement (HPI) Model article helpful, too.


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Adding Online Maintenance Training During the COVID-19 Pandemic

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Companies have been using online training more and more in recent years. But this COVID-19 pandemic, which really became an issue in the United States in early 2020, is making all sorts of companies think even more about using different forms of online training to help transfer knowledge to their employees while assisting employees in the continued development of skills.

Just like any other department, maintenance departments are thinking the same thing, thinking of safe ways to deliver training to maintenance techs while observing social distancing and trying to prevent passing a dangerous viral infection from worker to worker.

In this article, we’ll discuss a few different types of online training in this article and give you some tips for getting some online training to your maintenance techs instead of using instructor-led training.


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What Is Poka-Yoke?

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One powerful idea in the lean manufacturing toolkit is poka-yoke, which can be translated into English as something like “mistake-proofing.”

By designing equipment and work processes to make certain kinds of error impossible, we can reduce error, reduce waste, and improve quality and value.

Although poka-yoke is an important part of lean manufacturing, you can see that it’s important outside of a lean context too. For example, safety professionals often speak of prevention through design, which is clearly a similar idea. So poke-yoka can help you improve efficiency, quality, safety, profitability and even worker morale while increasing value for the customer.

Read the rest of the article to learn more about poka-yoke, an important tool for continuous improvement.


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Developing a Risk-Competent Work Force

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In this discussion with Human Performance Improvement Specialist Joe Estey, we talk about risk at work and risk management in general, about the difference between being a risk-adverse organization and a risk-competent organization in particular, and Joe shares some tips for helping workers to become risk-competent.

Additionally, Joe offers some great resources to learn more, and we’ll provide links to those resources below.

Enjoy the interview in recorded discussion format below and good luck with your own efforts to create a risk-competent workforce that will assist your organizational continuous improvement efforts.

In addition to the discussion about risk-competency below, you might enjoy these earlier discussions we’ve had with Joe as well:

Enjoy the video immediately below. In a little while, we’ll offer a transcript of this discussion as well.


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5 Critical Building Maintenance Tasks to Keep Up With

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Our society has changed dramatically over the past few years. Where once, most manufacturing and services were performed via manual labor, we now look to automated machines and robots, instructed by computers, to perform those often-boring, repetitive tasks. And, while we have technologically gained in the arenas of productivity, quality and consistency, we also have lost something. In the transition to automation, our mindsets have changed to where many people believe that computers can “do it all”. That they can replace humans in pretty much any endeavor, and outperform the human, no matter what the task. Someday, this utopian perception may become reality, but for now there still exists a huge majority of tasks requiring human intervention and human comparative thought processes that computers simply cannot accomplish.

This article will present five very critical areas regarding building maintenance that require talents that, as of today, only humans can provide. Now, you may say that these areas are quite obvious, but the fact is, that lack of attention to the items we’ll discuss results in many accidents each year. And some of these accidents are crippling, permanent injuries, while still others are fatalities. If you are a building supervisor or manager, or perhaps a maintenance person, paying attention to the items we’ll discuss will minimize the potential for accidents, and, isn’t that what we all want and strive for – a safe environment for our visitors, tenants and employees?


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