What’s Your Training ROI?

whats-your-training-roi-imageIf you Google “Training and ROI,” you’ll get lots of hits. About 50,100,000 in my case this morning.

And there’s a good reason for that: people want to know if the investment in workforce training is worth the cost. And they often have to justify the cost of that to their bosses.

But let’s take a step back. Instead of trying to set a specific dollar figure on the value of an job training, let’s consider some ways that training programs, including training programs delivered through a learning management system (LMS), can affect your bottom line by increasing production and efficiency and/or by cutting waste and costs.

All of these examples are drawn directly from discussions with new customers after they purchased an LMS and/or workforce training materials from Convergence Training.

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Make Better Training Materials With Instructional Design Checklists


Like you, the folks at Convergence Training are always trying to learn more and be better at our jobs. We take courses, go to conferences, read books, and prowl the web.

Yadda yadda yadda.

During a recent web prowl, I came across a fascinating and helpful discussion in LinkedIn’s “Instructional Design & E-Learning Professionals’” group (note: that link will probably only work if you’re a LinkedIn member and a member of that group).

Linda (Berberich) Ross, a Senior Principal Learning Architect at Oracle Corporation (and a former coworker of yours truly, by coincidence), began the thread, which was titled “Instructional Design Review Checklist.”

It was a great discussion and many people provided links to helpful instructional design checklists to use for course development.

We’ve summarized those checklists here, including the links so you can check ’em out yourself.

Thanks to all those who participated in the original discussion on LinkedIn, and to my former coworker Linda for starting it all up.

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Why Don’t People Remember Their Training? Five Steps of Learning and Applying Information

Why Don't People Remember Training Image

You tell them, and you tell them, and you tell them again, and they still don’t learn.

Sound familiar? Have you ever uttered these words to yourself after a training session?

If so, you may need to remind yourself of some old cliches:

  • Telling ain’t training
  • Learners aren’t empty vessels you pour information into
  • Don’t be the sage on the stage
  • Don’t spray and pray

So if you hold training sessions, and your employees seem to forget the training immediately, it may be time to quit blaming them and turn your thoughts inward: what can you do to create more memorable training experiences? How can you help workers remember and apply what they learned during training when they’re back on the job?

To that end, we’re going to give you a quick overview of how people process, store, and later retrieve information. This is the first step to making training that’s more memorable.

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Tips for Writing Instructional and Training Material

Tips for Writing Training Graphic

It’s not easy to write well. Or, as Ernest Hemingway put it, “Easy writing makes hard reading.”

As a writer, you want to do the difficult work so your reader doesn’t have to. And while it’s true that all types of writing are difficult, it’s also true that each type of writing presents its own special challenges. That’s definitely the case when it comes to writing instructional or training materials. So, we’ve created a list of tips and resources to help you write better, more effective training materials.

We hope you find these helpful; feel free to contribute your own ideas in the comments section below.

Please note this article REALLY is about WRITING, so it covers just a small amount of designing, developing, and delivering training materials. If you want a bigger, bird’s-eye view of designing, developing, and delivering, you may find these articles helpful:

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Checklists and the Convergence LMS

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Many people use checklists in different walks of life. Chances are you do too.

If you’re like us, you probably use a checklist when you go to the grocery store. Bananas–check. Milk–check. Vegetables–check. And so on. This is true even if your grocery checklist now comes to you in the form of a text message, as mine does.

But we know that checklists can be used for more than getting tonight’s dinner. In fact, we think they’re essential to many workplaces, jobs, and work processes. And so you’ve expect them to be built into a robust learning management system (LMS), on-the-job training programs, and work support systems.

Let’s take a closer look.

Convergence Training is a training solutions provider. We make a series of learning management systems (LMSs), e-learning courses, and more. Contact us for more information.

Also, while you’re here, download these two free training guides:

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Atul Gawande’s “The Checklist Manifesto”: All About Checklists

Atul Gawande's Checklist Manifesto Book Image

We’re big fans of the surgeon and best-selling author Atul Gawande here at Convergence Training. And we’re also big fans of checklists, which are very useful in several manufacturing contexts, including operations, quality, and safety.

So you can imagine how we felt when we discovered Gawande’s book “The Checklist Manifesto: How to Get Things Right” in our local book store.

We were intrigued. We were excited. We bought and read it, and we suggest you do too. Especially if you want to read a good book about standardized job roles and the use of checklist for better job performance. (more…)

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Machine Guarding Glossary (1910.212)

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To satisfy your insatiable curiosity, we created an interactive glossary of terms from OSHA’s Machine Guarding Standard (1910.212).

That’s it, right below. You can check it out now, and/or you can bookmark this page and come back whenever you’re curious. Hope you enjoy this.

Convergence Training is a training solutions provider. We make off-the-shelf EHS e-learning courses, several learning management systems (LMSs), custom training solutions, and more. Contact us to see full-length previews, set up a demo, or just ask a few questions.

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Essential Steps on the Way to Teaching Something: Robert Gagne’s “Nine Events of Instruction”

Robert Gagne Nine Events of Instruction Image

Have you heard the Miles Davis song “Seven Steps to Heaven?”

Well, this post isn’t about that song. Although it’s a great tune, to be sure. You’ve got to love that bass playing by Ron Carter and you can tell that this band was on its way to being Miles’ next great quintet.

Why mention the song, then? To make a comparison between the song title and the real topic of this post, of course. The title of Davis’ tune alludes to two things. The first is a sequential, orderly process—the seven steps. And the second is the desired end place—heaven.

There’s something similar in instruction (or training), too. It’s called the Nine Events of Instruction, and it’s based on a theory by instructional designer Robert Gagne.

Just like the Davis song title, Gagne’s theory also suggests a sequential, orderly process–the nine steps. And it leads to a desired end place–effective instruction/training. If you’re in the world of instructional design, training, or human performance improvement, effective training is the desired end place you’re interested in. So we don’t have to tell you why you’d want to know what those nine events are.

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Getting Better at Work (A Review of Atul Gawande’s Book “Better: A Surgeon’s Notes on Performance”)

Getting Better at Work Image

When I’m not at work, I read a lot of stuff directly related to my work. This includes lots of books on instructional design, training, learning and development, and performance improvement. And it includes books on safety and safety management. And on manufacturing, maintenance, and reliability.

Sometimes, though, I like to kick back and read something different. I even retreat into the pure escapism of a novel sometime (most recent novel, as of October 31, 2018: The Song of Achilles). But ignoring the occasional novel, even if a book I’m reading isn’t directly related to my work, it’s often indirectly related. And that’s the case with a book I just finished: Better: A Surgeon’s Notes on Performance, by Atul Gawande.

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5 Reasons Why More US Manufacturers are Using Online Training

While many U.S. industrial facilities still use time-consuming classroom training for repetitive site-specific orientations, more progressive manufacturers are turning to custom online training to reduce injuries, lower costs, and make better use of valuable classroom training time. Here are five important reasons why.

Convergence Training is a training solutions provider that specializes in training for manufacturing and industry. We make a series of learning management systems (LMSs), many library of e-learning courses, custom training solutions, and more. Contact us for more information.

While you’re here, feel free to download this free Guide to Effective Manufacturing Training, too.

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Updates & Edits – The Hidden Benefits of 3D Animated Training

In addition to the visual appeal and technical detail delivered through 3D animation and computer graphics, some other hidden benefits really start to show up when edits and updates are required. And edits are more common than most clients expect, in the form of adding, removing, or altering visual elements due to client policy changes, compliance requirements updates, or even evolving brand aesthetics.

For example, a client recently requested an update to a custom training course we produced for them several years ago. They had recently switched to a new type of chemical tote, or bulk liquid container, and they wanted the training to accurately reflect that as well as the procedural changes involved in handling the new equipment. Since we modeled the work environment and visual assets in the training on the client’s warehouse, we were able to model the new type of tote in 3D, put it appropriately into the training, and update the edit for a completely seamless update. Because this client also used our online learning management system, we could republish the new version of the course with no interruption to their intensive training schedule.

In the old days of live-action video training, matching this level of visual and audio continuity would have been nearly impossible. Very likely, the old video would simply become obsolete and the cost of production would have been lost in favor of a completely new production. So by starting with 3D animated training and computer graphics, clients get the benefits of seamless edits, consistent visual quality, and training that has a much longer shelf-life than traditional live-action video.

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What Makes Convergence Courses Awesome

Welcome to our first official Blog-Swap! Below, is a guest post by Kelly Meeker, Community Manager at OpenSesame.com, one of our reseller partners. Among other services, OpenSesame sells our eLearning courses directly into client learning management systems.

At OpenSesame, the world’s elearning marketplace, we work with customers daily to select off-the-shelf elearning courses to meet their organization’s learning needs. The OpenSesame course catalog currently features more than 10,000 courses from more than 100 different sellers. Day after day, customers love safety and compliance training courses because they are:

Chunky.
Convergence has a wide selection of courses on safety and compliance topics, including everything from slips, trips and falls to using lasers safely. (Who could ask for anything more?) To make sure their content is easily understandable, Convergence has ensured each course is a short, digestible chunk that covers a specific topic. This means learners don’t waste time wading through hours of content to find the one nugget they need because each course is targeted and to the point. Customers can mix and match different Convergence courses to build a safety curriculum that meets their organization’s specific needs.

3D.
Convergence uses excellent, realistic 3D animations that bring safety topics to life. With realistic demonstrations of workplace challenges, as well as the safe practices that promote a healthy workplace, Convergence makes it easy to understand the information and apply it in your own workplace.

Fast-paced.
Finally, Convergence doesn’t beat around the bush, repeat themselves or hem and haw. Each course covers essential topics directly, with clear examples that move at the speed of life.

Convergence Training is a training solutions provider with many libraries of e-learning courses, several different learning management systems (LMSs), and more. Contact us for more details or to set up a demo.

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Kelly Meeker is the Community Manager at www.OpenSesame.com, a marketplace for buying and selling elearning courses. Connect with her at @OpenSesame.

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