Deming’s 14 Points: The Roots of Total Quality Management (TQM)

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W. Edwards Deming first listed his 14 points for management in his book Out of the Crisis, and they ultimately went on to have a significant influence on Total Quality Management, or TQM.

We’ve created a free downloadable guide for you that lists and explains each of the fourteen points. We even left some space alongside each point so you can write your own notes.

Download the Deming’s 14 Points guide now and keep your eyes open for more similar freebies from us (such as this PDCA Cycle infographic, this DMAIC infographic, and this 7 Tools of Quality guide).

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Free Download–Deming’s 14 Management Points Guide

Download this free guide to the 14 points of management proposed by the famous Quality guru W. Edwards Deming.

Download Free Guide

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7 Tools of Quality: Free Guide

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The Seven Basic Tools of Quality are powerful tools for quality assurance issues.

Our free downloadable guide below explains each and how to use them.

Download the guide now and stay tuned for similar offerings from your friends at Convergence Training (such as this PDCA Cycle infographic, this DMAIC infographic, and this Deming’s 14 Management Points guide).

You can also read more here about the 7 tools of quality.

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Free 7 Tools of Quality Guide Download

Get this free guide to the 7 Basic Tools of Quality, widely used in quality assurance (QA) and other continuous improvement processes.

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Deep Learning, Deliberate Practice, and Desirable Difficulties: An Interview with Patti Shank

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In this article, we’re going to investigate how to help workers develop job skills through deep learning, deliberate practice, and evidence-based training methods known as desirable difficulties.

Sounds pretty exciting, no?

Well hold on to your hat, friend, because it’s more exciting than just that.

We’re going to do this by talking with Dr. Patti Shank, one of the most informed and generous learning researchers out there, and someone from whom we’ve learned a lot about learning over time. We’ll say it below as well, but many thanks to Patti for sharing her time and knowledge with us.

You’ve got two options for taking this all in. Read the article or scroll to the bottom and watch a recorded video of our conversation.

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DMAIC: Free Infographic

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If you’d like a quick and easy way to get a little familiar with DMAIC from Six Sigma, well, we’ve created a free DMAIC infographic for you!

DMAIC is often used in Six Sigma. To learn more, check out our online Six Sigma training course.

Just click the download button to get a copy for yourself. And if you’re interested in this DMAIC infographic, you may also want to check out our free PDCA infographic, our free 7 Tools of Quality guide, and our Deming’s 14 Points of Management guide.

Click the button below to download your own copy of this DMAIC infographic, and stay tuned for more similar stuff from us. 

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Free DMAIC Infographic Download

Download this free infographic explaining the popular Design, Measure, Analyze, Improve, and Control (DMAIC) process commonly used in Six Sigma.

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The P-D-C-A Cycle: Free Infographic

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We’ve created a cool (and free, which is cool in itself!) Plan-Do-Check-Act Cycle infographic for you and it’s just a little further down this page. Exciting, no?

You can learn even more about the P-D-C-A cycle here, and if you’re interested in this P-D-C-A infographic, you may also be interested in our similar (and also free!) DMAIC infographic, our 7 Tools of Quality Guide, and our Deming’s 14 Points guide.

Click the button below to download your own copy of this PDCA infographic, and stay tuned for more similar stuff from us. 

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FREE PDCA Cycle Infographic

Download this free infographic of the Plan-Do-Check-Act (PDCA) cycle commonly used for quality control, project planning, and continuous improvement.

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Tips for Small L&D Departments: An Interview with Emily Wood

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Learning and development professionals, including elearning developers, have to wear many hats. That’s kind of true by definition, since it’s a field that incorporates a lot of different skills and tasks. But it’s even more true for L&D/eLearning professionals who work in small learning development departments. Maybe it’s a 3-person department, or maybe even a 1-person department. It’s pretty amazing what these hardworking professionals get done.

This article is an interview with Emily Wood, who is her own “elearning department of one” at a non-profit based in Portland, Oregon. She’s also the author of a new book by that same title–eLearning Department of One.

In this interview, she offers some insights into how she gets it all done and offers tips and resources for L&D professionals out there in the same situation. If you’re in a small L&D department, we think you’ll find this interview especially interesting.

We’ve got a recorded video of the discussion for you immediately below, plus if you prefer reading, we’ve typed up a transcript for you too (just click the MORE button to read).

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State of the Training Industry: Our Customers Tell Us What’s on Their Minds

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Since Vector Solutions acquired Convergence Training last year, and we partnered up with our new sister company RedVector, we’ve each been borrowing things from one another to create a better experience for our customers.

One of the things that RedVector has been doing for a while, and that we at Convergence appreciated, was taking an annual survey of their customers that they called The State of the Training Industry. We like this idea because it gives us a great chance to see what our customers are doing and how we might be able to help them. And we also like it because it gives our customers a chance to learn from one another.

So below is a quick infographic drawn from the State of the Training Industry survey that we pulled together with questions asked of customers of both Convergence Training and RedVector. Feel free to share your own thoughts in the comments section below.

For an even deeper-dive into this, you can download the State of Industrial Training 2019 white paper RedVector prepared.

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Workplace Safety Champions: As Nominated by Their Coworkers

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In recent years, our partners at RedVector have asked their customers to nominate a safety professional at their organization for consideration in a “Safety Champions” contest.

We here at Convergence Training liked the idea so much when we learned of it that we joined in this year.

We’ve now collected nominations of many different safety professionals from our customers. All of these safety professionals did great work this past year and although we’ve picked a smaller number of winners (more on that later), we wanted to raise our hats to every safety professional and let you all see the kinds of nice things that people say about the safety professionals they work with.

The list below includes safety professionals for organizations who are customers or Convergence Training, RedVector, or both. We’re identifying the safety professionals with first name and last initial, and we’ve removed any mention of company names.

We want to emphasize that everyone mentioned below, and in fact everyone working in safety in general, is a safety champion not just this year but every year.

NOTE: In addition to this list of nominations, check out the list of winners in our 2019 Safety Champs event and learn about the special event at Tamp Bay Lighting hockey game Convergence Training and RedVector treated them to to honor their great work in safety. 

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ANSI/ASSP Z490.2 Standard Update: Draft Passed

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Regular readers may know four things things:

  1. ANSI/ASSP Z490.1 is the US national standard for Environment, Health, and Safety Training
  2. ANSI/ASSP Z490.2 is the work-in-progress version of the same for ONLINE Environment, Health, and Safety training
  3. Jeff Dalto of Convergence Training has been participating in the creation of Z490.2
  4. Jeff writes periodic updates of the Z490.2 process and progress right here at this blog

This is one of those Z490.2 progress updates, and it’s a somewhat-exciting one at that. Read on to learn more.

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Free Manufacturing Training Guide: 5 Tips for Better Manufacturing Training

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In today’s economy, effective manufacturing training is a necessity. If you’re not training your workers to do their jobs properly, you’re pouring money down the drain and losing your competitive advantage.

To help you out, we’ve created a free Manufacturing Training Guide you can download. It’s right at the bottom of this article.

We’ve also got the bird’s-eye view of the content covered in this guide in a recorded, on-demand webinar for you. (more…)

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Effective Safety Training: A Guide to Creating, Designing, Delivering, & Evaluating EHS Training That Works

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If you’re in EHS (or Safety), you’re probably also in EHS (or Safety) training. If so, you’re going to LOVE the free downloadable guide at the bottom of this article.

The guide is going to walk you through all the steps of having a top-notch EHS training program that follows best practices. We think it will make your job easier and your workplace a safer, healthier place.

It’s a complete guide that will help you follow best practices for integrating your EHS and EHS training efforts; managing your EHS training program; design, develop, deliver, and evaluate your EHS training; and continually improve your EHS training.

Our guide has a lot in common with the best practices put forth in ANSI Z490.1, the American national standard of “Criteria for Accepted Practices in Safety, Health, and Environmental Training.” Although our guide covers nearly everything in the standard, we do recommend you still go and get a copy of the guide (which was just updated in 2016).

Let us know if you have any questions, thoughts, or comments–there’s a comments section at the bottom of this article. And enjoy the guide!

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